@section('description', 'Find out how Roster Home Care's simple process works — from your initial enquiry to receiving personalised, professional home care in your own home.')
@section('keywords', 'how home care works, home care process UK, starting home care Norwich, getting care at home Derby')
@section('og_title', 'How It Works | Roster Home Care')
@section('og_description', 'Simple steps to getting started with Roster Home Care. We make starting home care as easy and stress-free as possible.')

@section('content')


    <!-- sidebar-popup -->
    <div class="sidebar-popup offcanvas offcanvas-end" tabindex="-1" id="sidebarPopup">
        <div class="offcanvas-header">
            <a href="https://rosterhomecare.co.uk" class="sidebar-popup-logo">
                <img src="https://rosterhomecare.co.uk/assets/img/logo/logo.png" alt="">
            </a>
            <button type="button" class="btn-close" data-bs-dismiss="offcanvas" aria-label="Close">
                <i class="far fa-xmark"></i>
            </button>
        </div>
        <div class="sidebar-popup-wrap offcanvas-body">
            <div class="sidebar-popup-content">
                <!-- <div class="sidebar-popup-about">
                    <h4>Personal Care</h4>
                    <p>There are many variations of passages available sure there majority have suffered alteration in
                        some form by inject humour or randomised words which don't look even slightly believable.</p>
                </div> -->
                <div class="sidebar-popup-contact">
                    <h4>Contact Info</h4>
                    <ul>
                        <li>
                            <div class="icon">
                                <i class="far fa-envelope"></i>
                            </div>
                            <div class="content">
                                <h6>Email</h6>
                                <a
                                    href="https://live.themewild.com/cdn-cgi/l/email-protection#0c65626a634c69746d617c6069226f6361"><span
                                        class="__cf_email__"
                                        data-cfemail="e1888f878ea18499808c918d84cf828e8c">[email&#160;protected]</span></a>
                            </div>
                        </li>
                        <li>
                            <div class="icon">
                                <i class="far fa-phone"></i>
                            </div>
                            <div class="content">
                                <h6>Phone</h6>
                                <a href="tel:+21236547898">+2 123 654 7898</a>
                            </div>
                        </li>
                        <li>
                            <div class="icon">
                                <i class="far fa-location-dot"></i>
                            </div>
                            <div class="content">
                                <h6>Address</h6>
                                <a href="#">25/B Milford Road, New York</a>
                            </div>
                        </li>
                    </ul>
                </div>
                <div class="sidebar-popup-social">
                    <h4>Follow Us</h4>
                    <a href="#"><i class="fab fa-facebook"></i></a>
                    <a href="#"><i class="fab fa-x-twitter"></i></a>
                    <a href="#"><i class="fab fa-instagram"></i></a>
                    <a href="#"><i class="fab fa-linkedin"></i></a>
                </div>
            </div>
        </div>
    </div>
    <!-- sidebar-popup end -->


    <main class="main">

        <!-- breadcrumb -->
        <div class="site-breadcrumb" style="background: url(https://rosterhomecare.co.uk/assets/img/breadcrumb/01.jpg)">
            <div class="container">
                <h2 class="breadcrumb-title">The client journey </h2>
                <ul class="breadcrumb-menu">
                    <li><a href="https://rosterhomecare.co.uk">Home</a></li>
                    <li class="active">The client journey </li>
                </ul>
            </div>
        </div>
        <!-- breadcrumb end -->


        <!-- service single -->
        <div class="service-single py-120">
            <div class="container">

                <div class="row justify-content-center text-center mb-5">
                    <div class="col-lg-8">
                        <span class="site-title-tagline">The client journey </span>
                        <h2 class="mb-3">Our Care Process</h2>
                        <p class="text-muted">
                            We follow a clear, supportive 5-step journey to ensure you or your loved one
                            receives safe, personalised, and compassionate care.
                        </p>
                    </div>
                </div>

                <div class="row g-4 justify-content-center">

                    <div class="col-md-6 col-lg-6">
                        <div class="process-card text-center">
                            <div class="step-badge">
                                <i class="fas fa-arrow-right"></i>
                            </div>
                            <div class="process-img-wrapper">
                                <img src="https://rosterhomecare.co.uk/assets/img/service/01.jpg" alt="Contact Us">
                            </div>
                            <h4>Contact Us</h4>
                            <p class="mb-0">
                                Get in touch to discuss your needs. We will answer your questions and
                                schedule a convenient time for a care assessment.
                            </p>
                        </div>
                    </div>

                    <div class="col-md-6 col-lg-6">
                        <div class="process-card text-center">
                            <div class="step-badge">
                                <i class="fas fa-arrow-right"></i>
                            </div>
                            <div class="process-img-wrapper">
                                <img src="https://rosterhomecare.co.uk/assets/img/service/02.jpg" alt="Care Assessment">
                            </div>
                            <h4>Pre-Assessment</h4>
                            <p class="mb-0">
                                We visit you at home to carry out a comprehensive care needs
                                assessment to understand exactly what support is required.
                            </p>
                        </div>
                    </div>

                    <div class="col-lg-12">
                        <div class="assessment-box shadow-sm mt-2 mb-2">
                            <div class="row align-items-center">
                                <div class="col-lg-4 mb-4 mb-lg-0 text-center">
                                    <img src="https://rosterhomecare.co.uk/assets/img/service/03.jpg" class="img-fluid rounded shadow-sm"
                                        style="max-height: 250px; object-fit: cover;" alt="Assessment Details">
                                </div>
                                <div class="col-lg-8">
                                    <h5>What the Pre-Assessment Covers</h5>
                                    <div class="row">
                                        <div class="col-md-6">
                                            <div class="check-list-item">
                                                <i class="fas fa-check"></i>
                                                <div>
                                                    <strong>Health & Medical History</strong>
                                                    <span>Current status, medications, and medical alerts.</span>
                                                </div>
                                            </div>
                                            <div class="check-list-item">
                                                <i class="fas fa-check"></i>
                                                <div>
                                                    <strong>Daily Living Activities</strong>
                                                    <span>Washing, dressing, meal prep, and medication.</span>
                                                </div>
                                            </div>
                                            <div class="check-list-item">
                                                <i class="fas fa-check"></i>
                                                <div>
                                                    <strong>Mobility & Physical Needs</strong>
                                                    <span>Balance, hearing, vision, and movement.</span>
                                                </div>
                                            </div>
                                        </div>
                                        <div class="col-md-6">
                                            <div class="check-list-item">
                                                <i class="fas fa-heart"></i>
                                                <div>
                                                    <strong>Personal Preferences</strong>
                                                    <span>Habits, likes, and dislikes for compatibility.</span>
                                                </div>
                                            </div>
                                            <div class="check-list-item">
                                                <i class="fas fa-comments"></i>
                                                <div>
                                                    <strong>Communication</strong>
                                                    <span>Decision-making styles and communication needs.</span>
                                                </div>
                                            </div>
                                        </div>
                                    </div>
                                </div>
                            </div>
                        </div>
                    </div>

                    <div class="col-md-6 col-lg-4">
                        <div class="process-card text-center">
                            <div class="step-badge">
                                <i class="fas fa-arrow-right"></i>
                            </div>
                            <div class="process-img-wrapper">
                                <img src="https://rosterhomecare.co.uk/assets/img/stories/04.jpg" alt="Confirmation">
                            </div>
                            <h5>Confirmation</h5>
                            <p>
                                Management reviews the assessment to confirm we have the
                                perfect resources to meet your specific needs.
                            </p>
                        </div>
                    </div>

                    <div class="col-md-6 col-lg-4">
                        <div class="process-card text-center">
                            <div class="step-badge">
                                <i class="fas fa-arrow-right"></i>
                            </div>
                            <div class="process-img-wrapper">
                                <img src="https://rosterhomecare.co.uk/assets/img/stories/05.jpg" alt="Care Plan">
                            </div>
                            <h5>Personalised Plan</h5>
                            <p>
                                A detailed support plan is created outlining the specific care,
                                support routines, and activities to be provided.
                            </p>
                        </div>
                    </div>

                    <div class="col-md-6 col-lg-4">
                        <div class="process-card text-center">
                            <div class="process-img-wrapper">
                                <img src="https://rosterhomecare.co.uk/assets/img/stories/02.jpg" alt="Start Date">
                            </div>
                            <h5>Start Care</h5>
                            <p>
                                The plan is reviewed with you. Once approved,
                                we schedule the start date and introduce your carer.
                            </p>
                        </div>
                    </div>

                </div>
            </div>
        </div>
        <!-- service single end -->

    </main>

@endsection
<!DOCTYPE html>
<html lang="en">

<head>
    <!-- meta tags -->
    <meta charset="UTF-8">
    <meta http-equiv="X-UA-Compatible" content="IE=edge">
    <meta name="viewport" content="width=device-width, initial-scale=1.0">
    <meta name="description" content="Roster Home Care - Professional home care services in Norwich and Derby. We provide personalised live-in care, companionship, personal care, and specialist support to help you live independently at home.">
    <meta name="keywords" content="home care Norwich, home care Derby, live-in care, elderly care, personal care, companionship care, complex care, dementia care, overnight care, Roster Home Care, home care services UK, DBS checked carers">
    <meta name="robots" content="index, follow">
    <link rel="canonical" href="https://rosterhomecare.co.uk/process">

    <!-- Open Graph -->
    <meta property="og:type" content="website">
    <meta property="og:site_name" content="Roster Home Care">
    <meta property="og:title" content="Roster Home Care | You Trust, We Care">
    <meta property="og:description" content="Professional home care services in Norwich and Derby — live-in care, personal care, dementia care, companionship and more.">
    <meta property="og:image" content="https://rosterhomecare.co.uk/assets/img/logo/logo.png">
    <meta property="og:url" content="https://rosterhomecare.co.uk/process">

    <!-- Twitter Card -->
    <meta name="twitter:card" content="summary_large_image">
    <meta name="twitter:title" content="Roster Home Care | You Trust, We Care">
    <meta name="twitter:description" content="Professional home care services in Norwich and Derby.">
    <meta name="twitter:image" content="https://rosterhomecare.co.uk/assets/img/logo/logo.png">

    <!-- title -->
    <title>How It Works | Roster Home Care | Roster Home Care</title>

    <!-- favicon -->
    <link rel="icon" type="image/x-icon" href="https://rosterhomecare.co.uk/assets/img/logo/favicon-white.png">

    <!-- css -->
    <link rel="stylesheet" href="https://rosterhomecare.co.uk/assets/css/bootstrap.min.css">
    <link rel="stylesheet" href="https://rosterhomecare.co.uk/assets/css/all-fontawesome.min.css">
    <link rel="stylesheet" href="https://rosterhomecare.co.uk/assets/css/animate.min.css">
    <link rel="stylesheet" href="https://rosterhomecare.co.uk/assets/css/magnific-popup.min.css">
    <link rel="stylesheet" href="https://rosterhomecare.co.uk/assets/css/owl.carousel.min.css">
    <link rel="stylesheet" href="https://rosterhomecare.co.uk/assets/css/nice-select.min.css">
    <link rel="stylesheet" href="https://rosterhomecare.co.uk/assets/css/style.css">
    
    <style>
    .sitemap-wrapper {
        display: grid;
        grid-template-columns: repeat(auto-fit, minmax(280px, 1fr));
        gap: 30px;
        margin-top: 40px;
    }

    .sitemap-column {
        background: var(--color-white);
        border-radius: 15px;
        padding: 30px;
        box-shadow: 0 5px 20px rgba(0, 0, 0, 0.08);
        transition: all 0.3s ease;
        border: 1px solid #e9ecef;
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    .sitemap-column:hover {
        transform: translateY(-5px);
        box-shadow: 0 10px 30px rgba(0, 0, 0, 0.15);
        border-color: var(--theme-color);
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    .sitemap-column h3 {
        font-size: 22px;
        font-weight: 700;
        margin-bottom: 20px;
        padding-bottom: 15px;
        border-bottom: 3px solid var(--theme-color);
        color: var(--color-dark);
        position: relative;
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    .sitemap-column h3::after {
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    .sitemap-column ul {
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    .sitemap-column ul li::before {
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        transition: all 0.3s ease;
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    .sitemap-column ul li:hover::before {
        transform: translateX(3px);
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    .sitemap-column ul li a {
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        transition: all 0.3s ease;
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        font-weight: 500;
        font-size: 15px;
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    .sitemap-column ul li a:hover {
        color: var(--theme-color);
        transform: translateX(5px);
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    /* External links special styling */
    .sitemap-column.external-links h3 {
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    .sitemap-column.external-links ul li a {
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    .sitemap-column.external-links ul li a:hover {
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    .external-link-icon {
        font-size: 12px;
        margin-left: 5px;
        opacity: 0.6;
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    @media (max-width: 767px) {
        .sitemap-wrapper {
            grid-template-columns: 1fr;
            gap: 20px;
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        .sitemap-column {
            padding: 25px;
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        .sitemap-column h3 {
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     .career-title {
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        font-weight: 700;
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    .career-subtitle {
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    .career-intro {
        font-size: 16px;
        max-width: 700px;
        margin: auto;
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    .career-benefit {
        background: var(--theme-color3);
        padding: 30px;
        border-radius: 14px;
        text-align: center;
        box-shadow: 0 10px 30px rgba(0, 0, 0, 0.05);
        transition: .3s;
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    .career-benefit h4 {
        color: white;
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    .career-benefit i {
        font-size: 30px;
        color: var(--theme-color);
        margin-bottom: 15px;
    }

    .career-benefit:hover {
        transform: translateY(-6px);
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    .career-box,
    .career-form {
        background: #fff;
        padding: 35px;
        border-radius: 14px;
        box-shadow: 0 12px 30px rgba(0, 0, 0, 0.06);
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    .job-item {
        border-bottom: 1px solid #eee;
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    .job-item:last-child {
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    .job-location {
        display: block;
        font-size: 14px;
        color: var(--theme-color);
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    .job-card {
        background: #fff;
        padding: 30px;
        border-radius: 14px;
        box-shadow: 0 10px 25px rgba(0, 0, 0, 0.05);
        text-align: center;
        transition: .3s;
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    .job-card:hover {
        transform: translateY(-6px);
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    .job-location {
        display: inline-block;
        margin-top: 10px;
        font-size: 14px;
        color: var(--theme-color);
        font-weight: 600;
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    .career-form {
        background: #fff;
        padding: 35px;
        border-radius: 14px;
        box-shadow: 0 12px 30px rgba(0, 0, 0, 0.07);
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        .history-area {
        background: #f9fbfd;
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    .director-card {
        background: #fff;
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        border-radius: 14px;
        box-shadow: 0 10px 30px rgba(0, 0, 0, 0.05);
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    .director-role {
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    .director-card blockquote {
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    .timeline {
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    .timeline::before {
        content: "";
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    .timeline-item {
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    .timeline-year {
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        background: var(--theme-color);
        color: #fff;
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        font-weight: 600;
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    .timeline-content {
        background: #fff;
        padding: 25px 30px;
        border-radius: 12px;
        box-shadow: 0 8px 25px rgba(0, 0, 0, 0.05);
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     .team-card {
        background: #fff;
        transition: all 0.3s ease;
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    .team-card:hover {
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        box-shadow: 0 20px 50px rgba(0, 0, 0, 0.08);
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    .team-img {
        min-width: 260px;
        max-width: 260px;
        height: 100%;
        margin: 0 auto;
        display: block;
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    .team-img img {
        display: block;
        margin: 0 auto;
        max-width: 100%;
        height: auto;
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    .team-bio {
        width: 100%;
        max-width: 800px;
        margin: 0 auto;
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    .team-p {
        text-align: justify;
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        align-items: center;
        gap: 8px;
        transition: all 0.3s ease;
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    .toggle-btn:hover {
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    .toggle-btn i {
        transition: transform 0.3s ease;
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    .toggle-btn.active i {
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    @media (max-width: 768px) {
        .team-card {
            flex-direction: column;
        }

        .team-img {
            min-width: 100%;
            max-width: 100%;
            height: auto;
        }

        .team-item {
            padding: 20px !important;
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        .col-md-8.col-lg-12 {
            width: 100%;
            max-width: 100%;
        }

        .site-heading p {
            font-size: 14px;
        }
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    @media (max-width: 576px) {
        .team-bio {
            padding: 0 10px;
        }

        .team-p {
            font-size: 14px;
            line-height: 1.6;
        }

        .toggle-btn {
            padding: 6px 12px;
            font-size: 14px;
        }
    }

    .bio-text {
        font-size: 15px;
        line-height: 1.7;
        color: #555;
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    /* Modal Background */
    .modal-overlay {
        display: none;
        /* Hidden by default */
        position: fixed;
        z-index: 1000;
        left: 0;
        top: 0;
        width: 100%;
        height: 100%;
        background-color: rgba(0, 0, 0, 0.7);
        backdrop-filter: blur(5px);
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    /* Modal Box */
    .modal-content {
        background-color: #fff;
        margin: 5% auto;
        padding: 30px;
        border-radius: 15px;
        width: 80%;
        max-width: 600px;
        position: relative;
        max-height: 80vh;
        overflow-y: auto;
        animation: slideDown 0.3s ease-out;
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    @keyframes slideDown {
        from {
            transform: translateY(-50px);
            opacity: 0;
        }

        to {
            transform: translateY(0);
            opacity: 1;
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    }

    /* Close Button */
    .close-modal {
        position: absolute;
        right: 10px;
        top: 10px;
        font-size: 30px;
        cursor: pointer;
        color: #333;
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    .modal-img {
        width: 150px;
        height: 150px;
        border-radius: 50%;
        object-fit: cover;
        margin-bottom: 20px;
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    .modal-text {
        text-align: left;
        line-height: 1.6;
        color: #555;
    }

    .bio{
        text-align: justify;
    }
    
    .contact-form .form-control {
        height: 50px;
        border-radius: 8px;
        border: 1px solid #e5e5e5;
    }

    .contact-form textarea.form-control {
        height: auto;
    }

    .contact-form {
        transition: 0.3s;
    }

    .contact-form:hover {
        box-shadow: 0 20px 50px rgba(0, 0, 0, 0.08);
    }
</style>

</head>

<body class="home-2">

    <!-- header area -->
    <header class="header">

        <!-- header top -->
        <div class="header-top">
            <div class="container">
                <div class="header-top-wrap">
                    <div class="header-top-left">
                        <div class="header-top-list">
                            <ul>
                                <li><i class="far loc fa-location"></i>
                                    <span class="address">Welcome to Roster Home Care, You Trust We Care</span>
                                </li>
                            </ul>
                        </div>
                    </div>
                    <div class="header-top-right">
                        <div class="header-top-social">
                            <span>Follow Us: </span>
                            <a href="https://www.facebook.com/rosterhomecareltd/"><i class="fab fa-facebook"></i></a>
                            <a href="https://www.instagram.com/rosterhomecareltd/"><i class="fab fa-instagram"></i></a>
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                                    class="fab fa-linkedin"></i></a>
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            </div>
        </div>
        <!-- header top end -->

        <!-- navbar -->
        <div class="main-navigation">
            <nav class="navbar navbar-expand-lg">
                <div class="container position-relative">
                    <a class="navbar-brand" href="https://rosterhomecare.co.uk">
                        <img src="https://rosterhomecare.co.uk/assets/img/logo/logo.png" alt="logo">
                    </a>
                    <div class="mobile-menu-right">
                        <button class="navbar-toggler" type="button" data-bs-toggle="offcanvas"
                            data-bs-target="#offcanvasNavbar" aria-controls="offcanvasNavbar"
                            aria-label="Toggle navigation">
                            <span></span>
                            <span></span>
                            <span></span>
                        </button>
                    </div>
                    <div class="offcanvas offcanvas-start" tabindex="-1" id="offcanvasNavbar"
                        aria-labelledby="offcanvasNavbarLabel">
                        <div class="offcanvas-header">
                            <a href="https://rosterhomecare.co.uk" class="offcanvas-brand" id="offcanvasNavbarLabel">
                                <img src="https://rosterhomecare.co.uk/assets/img/logo/logo-f.png" alt="">
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