Welcome to Roster Home Care Services, where your comfort and well-being are our top priorities. We are proud to have been recognized as the Best Home Care Provider at the 2024 Norfolk Regional Awards! This honour reflects our commitment to delivering exceptional care, thanks to the dedication and compassion of our incredible team.
We adhere to the highest standards in care, guided by the National Care Certificate and the NHS 6 C's:
Unlike some other home care providers such as introductory agencies, the service you receive from Roster Home Care is fully regulated, inspected and rated.
We welcome and comply with the registration and inspection and auditing process that regulation brings. We firmly believe that this commitment to transparency and quality can only drive the best possible experience for the people and their families that we support and care for.
Our approach is simple: We prioritize your needs, ensuring that you feel heard and valued. With a minimum call time of 1 hour, we give you the time and attention you deserve, so you never feel rushed. We work closely with you and your family to create a personalized care plan that aligns with your goals and preferences.
Our staff are well qualified to provide a consistently outstanding quality of care for our Customers.
Our staff bring with them a vast array of knowledge, some having worked with our manager previously.
Some already hold their NVQ in care level 2 and 3 and Care Certificates.
All our staff spend 5 days Training this will include shadowing our team leader before starting work on their own, they will all be DBS checked and safer recruitment process followed.